Refund Policy

1. Digital Goods Policy

ONO offers unique digital collectibles and software services within the ONO Tape Deck platform. These offerings are digital in nature and are subject to specific refund conditions as detailed below.

2. No-Refund Clause: The "Tear" Policy

Due to the inherent nature of digital goods and the immediate, irreversible revelation of contents, all sales of digital "packs" or "blind boxes" are considered final and non-refundable once the pack has been "torn" (opened). This action signifies your acceptance of the contents, regardless of perceived value, rarity, or desirability. The "tear" event is a conclusive act.

3. Unopened Goods

Refunds for digital packs that have NOT been "torn" (unopened) may be requested within 24 hours of purchase. All such refund requests are subject to verification by ONO to confirm that the pack remains unopened and unused. ONO reserves the right to deny refund requests if there is any indication that the digital item has been accessed, used, or if the "tear" event has been triggered.

Requests for refunds must be received before any attempt to access the internal metadata or triggering the unboxing sequence. Any interaction with the pack's contents, including API calls or preview attempts, will be considered as acceptance of the purchase.

4. Technical Failures

In the event of a technical failure where a transaction is successfully charged to your payment method, but you do not receive the purchased digital item, ONO will investigate and rectify the issue. This may involve delivering the missing item to your account or issuing a full refund for the failed transaction, at ONO's discretion. Please report such issues promptly.

5. How to Request a Refund

To request a refund for an eligible, unopened digital pack or to report a technical transaction failure, please contact us directly at support@onotape.one. Please include your transaction ID, your ONO account handle, and a detailed explanation of your request to expedite the process.

We encourage users to contact ONO directly regarding technical issues before initiating a dispute with their bank. Direct communication allows for faster resolution and discretionary refunds where applicable.